01When this policy applies
This policy applies to Ayurvedic products supplied by Dr. Dogra Ayurveda, where shipping is offered. There is no online cart or payment on this website; products are enquired about and confirmed on WhatsApp.
02Confirming an order
After you ask on WhatsApp, the clinic confirms availability, the total amount and the delivery details before anything is sent. Accepted payment methods
03Dispatch time
Confirmed orders are usually dispatched within number of working days.
04Where we deliver
Delivery regions: e.g. Punjab, all India, international
05Shipping charges
Shipping charges, and any free-shipping threshold
06Delivery time
Delivery usually takes number of days after dispatch, depending on location and courier. Tracking details are shared on WhatsApp where available.
07Damaged, wrong or missing items
Please message us within number of hours/days of delivery with photos of the parcel and product. We will arrange a replacement or refund for items damaged in transit or sent in error.
08Returns
For safety and hygiene, opened Ayurvedic medicines and products cannot normally be returned. Unopened products may be returned within returns window. Who pays return shipping
09Refunds
Approved refunds are made to the original payment method within number of working days.
10Collecting from the clinic
Products can also be collected from our Phagwara clinic (10 AM to 4 PM) or Jalandhar clinic (5 PM to 8 PM), Monday to Saturday. Please confirm on WhatsApp first.
11Contact
WhatsApp or call +91 99880 25880 with your name and order details.
Book a consultation
Begin with a personal consultation.
Consultations with Dr. Varun Dogra at our clinics in Phagwara and Jalandhar, or by video and audio call from anywhere.